Tag Archives: insurance

Using legal assistance services to connect and engage with insurance customers

The insurance industry is under increasing pressure by the regulator to demonstrate the value it provides for its customers. It also has to operate in a highly competitive market where product differentiation and customer-centricity have become essential for profitable growth. And, whilst insurance plays a critical role in helping consumers protect against financial loss, its […]

Looking for a way to differentiate your landlord insurance products?

With the current increase in buy-to-let properties, the market for private landlord insurance products is becoming more competitive. If you’re an insurer providing insurance cover for private landlords, our comprehensive landlord assistance service can help you to add real value for your landlord customers by giving them all the tools they need to manage compliance […]

SME legal needs – an opportunity for commercial insurers & brokers

As the UK economy improves, many small businesses seek to grow by investing in product development, increasing production and employing more people. Whilst these activities are essential to growth, they also increase SMEs’ exposure to a number of risks, both financial and legal. Commercial insurance providers play a vital role in helping SMEs’ protect against […]

Insurance add-ons: demonstrating good value to customers & the FCA

In February this year, we published our whitepaper, Closing the gap: increasing consumer understanding and trust in the insurance sector. Since then, the FCA has released the provisional findings of its study of general insurance add-ons, highlighting a number of issues around the design and selling of insurance add-ons, which will impact the industry as […]

FCA says general insurance add-on industry must make changes

The Financial Conduct Authority (FCA) published its provisional findings of a market survey on general insurance add-ons today. Although the survey looked at five specific add-on products; home emergency, Guaranteed Asset Protection (GAP); personal accident; travel and gadget, the findings and the FCA’s proposed remedies have implications for the design and distribution of all insurance […]

Closing the gap: increasing consumer understanding and trust in the insurance sector

Research by the FCA in 2013 indicated that there is a significant gap in understanding and trust between consumers and insurance providers. Closing this gap was identified by Simon Green, Head of General Insurance at the FCA as being a top priority for the Regulator in 2014 and beyond. What can insurers do to close […]