Category Archives: online legal services

Are consumers becoming more confident about using online legal services?

The findings of recent research comparing methods of delivering divorce services published jointly by Legal Services Board (LSB) and the Legal Services Consumer Panel (LSCP)* would suggest that they might be. The objective of the research was to provide insight into the consumer experience of divorce and if that experience differed between online or face […]

Using legal assistance services to connect and engage with insurance customers

The insurance industry is under increasing pressure by the regulator to demonstrate the value it provides for its customers. It also has to operate in a highly competitive market where product differentiation and customer-centricity have become essential for profitable growth. And, whilst insurance plays a critical role in helping consumers protect against financial loss, its […]

New appointment at Epoq heralds renewed focus on business development

Andrew Walker has recently joined Epoq as Commercial Director with responsibility for setting the company’s commercial strategy and delivering new revenue streams to the business through direct sales and channel partnerships. In addition, Andrew is responsible for the delivery of sales, marketing and business development activities and the management of a small team of highly […]