Category Archives: online legal documents

The scores are in! Epoq’s 2018 customer feedback survey reveals an overall satisfaction rate of 90%

Today, millions of consumers and small businesses worldwide have access to Epoq’s online legal document and advice services. To make sure we’re offering the best possible service, we regularly ask our customers for feedback on several aspects of our service, including how easy it is to use and the quality of the documents, advice and […]

10 reasons to give insurance customers access to an online legal service

The results of our latest customer satisfaction survey are in and, once again, show how much value policyholders attach to our online legal service when provided as an addition to their policy. This is what they told us: “A good service it encourages me to renew my policy.” “Great add on service to my insurance.” […]

93% of adults in the UK have experienced a consumer rights problem, but 54% of problems are unresolved

Epoq has been providing online legal document services for many years and aims to make access to legal help as easy as possible for people. Typically, our services are used to prepare quite complex documents like wills, powers of attorney, divorce applications and tenancy agreements. However, there are many other less complex, but aggravating legal […]

Epoq 2016 News Round-up

Below is a round-up of Epoq’s news updates, articles and whitepapers in 2016. Click on the titles to read more. Banking 21.07.16 – Sometimes it just makes sense … 03.03.16 – Downloads: Value-add legal services for the banking sector 26.01.16 – Creating customer loyalty in the banking sector: the role of legal services Employee benefits […]

10 reasons to provide legal services with an insurance policy

At Epoq, we regularly carry-out surveys to get feedback from users of our service to make sure we’re providing the best possible service for our clients and their customers. Below are some comments from our last survey which highlight the value policyholders derive from our online legal services when attached to an insurance policy. “An […]

Keeping members engaged and loyal: the challenge for membership organisations

The challenge of finding ways to keep members engaged and loyal is one faced many membership organisations. Typically, these organisations will provide a range of benefits that help members address professional concerns through advice lines, training manuals, seminars and workshops, as well as offering discounted rates for related products and services. In this way, membership […]

Whitepaper: Increase trade, increase risks: the challenge for SMEs

Today’s SMEs are looking to grow in the UK’s much more favourable economic conditions. But as they do, they’re likely to encounter a number of potentially costly and time-consuming legal risks associated with trading. What are these risks, and how can providers of services to SMEs help to reduce the burden on their small business […]

Document automation? Document assembly? Digital drafting?

In a recent article in the Legal IT Insider newsletter, Charles Christian asked why more law firms don’t adopt document automation as a practice efficiency tool in the same way they have embraced word processing and digital dictation. He believes document automation should be another ‘no brainer’, but many law firms continue to cut-and-paste clauses […]

Cloud computing – advice for law firms

In her recent piece on cloud computing for the Law Society Gazette, journalist Joanna Goodman quotes Epoq’s chairman, Richard Cohen who says that in relation to data capture in the cloud: ‘We give firms the tools to extract data,’ says Cohen. ‘Lawyers can fold the document into different formats, including Word, PDF and RTF – […]