Category Archives: legal services market

Supermarket Sweep

The problem that many lawyers have with supermarkets brands (or just about anyone else who isn’t, you know, a law firm), offering legal services is that they always visualise delivery through the prism of the lawyer and not the customer. Brands do the reverse and I think that will be defining. To say that brands […]

Some thoughts on lawyers, clients, the Internet and the future.

A guest blog by Jon Busby first published on his blog Legal Two. “Above all, we need to build up our provision on a clean slate – and from the bottom up. We should not begin with the lawyer: we should begin with the person who has a problem.” Roger Smith Roger Smith’s powerful lecture […]

Brave New Worlds: new thinking in legal services revisited

Back in January this year, Epoq issued a report on a major study which looked at the differing approaches to the delivery of legal services by the new entrants to the legal market as compared to existing law firms.  Brave New Worlds – New Thinking in Legal Services focused on innovation in the delivery of […]