New research by Epoq Legal indicates that employees are more likely to insure their pets than their salary. Epoq’s new research into employee-paid and self-paid insurance benefits, reveals that 32% of those surveyed have pet insurance in comparison to 25% with some form of income protection. The research was conducted by Opinium in June 2018 […]
The results of our latest customer satisfaction survey are in and, once again, show how much value policyholders attach to our online legal service when provided as an addition to their policy. This is what they told us: “A good service it encourages me to renew my policy.” “Great add on service to my insurance.” […]
As 2017 draws to a close, we’re pleased to provide a round-up of Epoq’s research, whitepapers, articles and other activities which you may have missed during the year. Just click on the links below to read more. And, if you’d like to discuss any of the services or topics featured, please don’t hesitate to get […]
The Financial Conduct Authority (FCA) is introducing new measures to increase the transparency of information provided by insurers to policyholders when they come to renew their cover. These measures will come into effect on 1st April this year and are part of the regulator’s efforts to improve outcomes for customers. In our latest whitepaper, we […]
Below is a round-up of Epoq’s news updates, articles and whitepapers in 2016. Click on the titles to read more. Banking 21.07.16 – Sometimes it just makes sense … 03.03.16 – Downloads: Value-add legal services for the banking sector 26.01.16 – Creating customer loyalty in the banking sector: the role of legal services Employee benefits […]
At Epoq, we regularly carry-out surveys to get feedback from users of our service to make sure we’re providing the best possible service for our clients and their customers. Below are some comments from our last survey which highlight the value policyholders derive from our online legal services when attached to an insurance policy. “An […]
Epoq’s Dave Jones explains why added value benefits on protection policies matter. This article first appeared on the Cover Magazine website in April 2016. Imagine you’re driving alone at night in a downpour. The engine splutters and gasps its last and you pull over into a lay-by. You’re not mechanically minded and the conditions mean […]
New legal document service offers policyholders greater protection for their business London, 12th April 2016 – Leading UK insurance provider, Direct Line for Business has chosen Epoq Legal to provide value-add legal services as an enhancement to its landlord and small business insurance products. Launched in February this year, the Direct Line for Business Legal […]
Insurers in the UK have been under the scrutiny of the Financial Conduct Authority (FCA), which is looking to create more effective competition in the market and better outcomes for consumers. At the same time, insurance customers are often disengaged and disloyal, increasingly shopping around and switching to a cheaper provider. How can insurers address […]
Earlier this year, we commissioned a survey to find out if life and protection insurance advisers think that including added benefits to an insurance policy is of value to both their clients and their firms and if not, what are the reasons. In particular, we wanted to know if advisers thought a legal service which […]