The Financial Conduct Authority (FCA) is introducing new measures to increase the transparency of information provided by insurers to policyholders when they come to renew their cover. These measures will come into effect on 1st April this year and are part of the regulator’s efforts to improve outcomes for customers. In our latest whitepaper, we […]
Below is a round-up of Epoq’s news updates, articles and whitepapers in 2016. Click on the titles to read more. Banking 21.07.16 – Sometimes it just makes sense … 03.03.16 – Downloads: Value-add legal services for the banking sector 26.01.16 – Creating customer loyalty in the banking sector: the role of legal services Employee benefits […]
At Epoq, we regularly carry-out surveys to get feedback from users of our service to make sure we’re providing the best possible service for our clients and their customers. Below are some comments from our last survey which highlight the value policyholders derive from our online legal services when attached to an insurance policy. “An […]
Epoq’s Dave Jones explains why added value benefits on protection policies matter. This article first appeared on the Cover Magazine website in April 2016. Imagine you’re driving alone at night in a downpour. The engine splutters and gasps its last and you pull over into a lay-by. You’re not mechanically minded and the conditions mean […]
New legal document service offers policyholders greater protection for their business London, 12th April 2016 – Leading UK insurance provider, Direct Line for Business has chosen Epoq Legal to provide value-add legal services as an enhancement to its landlord and small business insurance products. Launched in February this year, the Direct Line for Business Legal […]
Insurers in the UK have been under the scrutiny of the Financial Conduct Authority (FCA), which is looking to create more effective competition in the market and better outcomes for consumers. At the same time, insurance customers are often disengaged and disloyal, increasingly shopping around and switching to a cheaper provider. How can insurers address […]
Earlier this year, we commissioned a survey to find out if life and protection insurance advisers think that including added benefits to an insurance policy is of value to both their clients and their firms and if not, what are the reasons. In particular, we wanted to know if advisers thought a legal service which […]
Financial services and legal services are often inextricably linked at important life events, such as getting married, setting up home, having children, getting divorced, or buying or selling a property. These are all points at which individuals might review their life and other protection covers and times when insurers can provide customers with connected services […]
UK pension reforms, a buoyant property market and low interest rates are, in combination, expected to result in a surge of over-55s investing their pension savings in buy-to-let properties. But is buying to let such a safe bet? What are the risks facing these novice landlords, and what can insurers and service providers do to […]
Wednesday 6th May 2015 at 12pm As a follow-up to our recent whitepaper, Building Consumer Trust and Lifetime Value in the Life Sector, we’re holding a short webinar to explain how life insurers can use legal services to attract customers and build deeper relationships with them. The webinar will be presented by our business development […]