Insurers in the UK have been under the scrutiny of the Financial Conduct Authority (FCA), which is looking to create more effective competition in the market and better outcomes for consumers. At the same time, insurance customers are often disengaged and disloyal, increasingly shopping around and switching to a cheaper provider.
How can insurers address these dual challenges and ensure they satisfy the regulators, as well as the commercial imperative for engaged and loyal customers?
In our latest whitepaper, we describe how insurers can create and demonstrate value to both their customers and the FCA by extending the scope of what an insurance policy provides.
For more information about our services, please don’t hesitate to get in touch; call 020 8731 2424 or email us.